Terms & Conditions

About Our Store

Luna Active is operated by CSG PROPERTY INVESTMENTS LIMITED.

Our online store provides entryway furniture and home organisation products, including shoe storage benches, hallway seating solutions, cushioned benches and practical furniture designed for everyday household use.

Product Information

We aim to provide accurate product descriptions, images and specifications to help customers make informed purchasing decisions.

Small variations may occur due to product materials, manufacturing processes or display settings.

Orders & Purchase Confirmation

When an order is placed, customers are responsible for checking that all order details provided are correct before completing the purchase.

An order confirmation will be provided after successful order submission. We reserve the right to review or cancel orders where necessary.

Pricing & Payment

Product prices displayed on our website represent the current prices available at the time of purchase.

Customers agree to provide accurate information required to complete their order.

Delivery Arrangements

Orders are prepared after purchase confirmation and delivered according to the estimated delivery timeframe provided in our shipping policy.

Delivery estimates are provided as guidance and may occasionally vary due to circumstances outside our reasonable control.

Returns & Exchanges

Customers may request a return or exchange according to our Return & Exchange Policy.

Products must meet the required return conditions before a refund or exchange can be approved.

The first approved return or exchange request includes free return delivery. Any further requests may be reviewed individually.

Customer Responsibilities

Customers are responsible for providing accurate order information, checking product details before purchase and following product care guidance.

We cannot accept responsibility for damage caused by misuse, incorrect assembly or unsuitable handling after delivery.

Website Use

Customers agree to use this website responsibly and only for lawful purposes.

Website content, design elements and information should not be copied, reproduced or used without appropriate permission.

Liability Disclaimer

We make reasonable efforts to ensure our website information is accurate and our services operate smoothly.

We are not responsible for losses, delays or issues caused by circumstances outside our reasonable control, including service interruptions, incorrect customer information or unexpected events.

Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our website, products or service processes.

Updated terms become effective immediately after being published on this page.