Express Shipping Policy

Free Delivery Service

All orders placed through Luna Active include free delivery. Customers do not need to pay additional delivery charges when completing their purchase.

Delivery arrangements begin after the order information has been confirmed and the product preparation process has started.

Order Preparation Time

Orders are usually prepared within 1 to 3 business days after purchase confirmation.

During busy periods, preparation may require additional time. We will make reasonable efforts to keep customers informed if any delay occurs.

Delivery Timeframe

After dispatch, orders normally arrive within 3 to 7 business days.

The estimated delivery timeframe begins after the order has been prepared and handed over for delivery.

Delivery Updates

Customers will receive relevant order updates when available. Please ensure that the contact information provided during checkout is accurate.

If you have any questions about your order status, our customer service team will be happy to assist.

First Return & Exchange Delivery

The first approved return or exchange request includes free return delivery.

Any additional return or exchange requests may be reviewed individually. Further delivery arrangements may apply depending on the circumstances.

Delivery Responsibility

We take care when preparing and dispatching every order. However, delivery times may occasionally be affected by circumstances outside our reasonable control.

We cannot accept responsibility for delays caused by incorrect customer information, unavailable delivery access or circumstances beyond our control.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Additional arrangements may be required if an order cannot be completed due to incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact our customer service team within 7 days after receiving your order.

Please provide relevant order details so we can review the situation and provide appropriate assistance.

Delivery Disclaimer

Delivery estimates are provided as a guide and are not guaranteed arrival dates.

We are not responsible for delays caused by events outside our reasonable control, including unexpected service interruptions or circumstances affecting normal delivery operations.

Customer Support

If you need assistance with delivery information, order progress or return arrangements, please contact our team.