Return & Exchange Policy

Return Eligibility

Customers may request a return within 30 days after receiving their order. Products must be unused, in their original condition and returned with all original packaging.

Items should be carefully checked before use. We can only accept returns for products that remain suitable for resale.

Items Eligible for Refund

A refund may be provided when:

• The product arrives damaged or has a quality issue.
• The incorrect item has been received.
• The product remains unused and is returned within the stated return period.
• The product does not match the original order details.

Items Not Eligible for Refund

Refunds cannot be provided for:

• Products that have been used, assembled, altered or damaged after delivery.
• Items returned without original packaging where the condition has been affected.
• Products showing signs of wear, stains or damage caused by handling.
• Requests made after the 30-day return period.

First Return & Exchange

For the first approved return or exchange request, return delivery costs will be covered by us.

Any further return or exchange requests may be reviewed individually. Additional return delivery arrangements may apply depending on the circumstances.

Exchange Process

Customers may request an exchange when the replacement item is available.

Once the returned product has been received and checked, the replacement item will be arranged as soon as reasonably possible.

Refund Process & Timing

After receiving and inspecting the returned product, approved refunds will be processed within 5 business days.

After the refund has been issued, the amount usually appears in the customer’s account within 3 to 10 business days depending on the customer’s payment provider.

Return Request Procedure

To request a return or exchange, please contact our customer service team with your order information and details of the request.

We will provide guidance on the next steps and confirm whether the request meets the return requirements.

Product Inspection

Returned products are checked to confirm their condition before a refund or exchange is approved.

Important Notice

Customers are responsible for ensuring returned products are packaged safely to prevent damage during return delivery.

We cannot accept responsibility for damage caused by insufficient packaging during the return process.

Policy Protection

We reserve the right to refuse returns that do not meet the conditions described in this policy.

This policy does not affect any applicable customer rights.