Privacy Policy

Information We Collect

We collect information provided by customers when browsing our website, placing an order, contacting our support team or requesting assistance.

This may include name, email address, telephone number, delivery details, order information and customer communications.

Use of Customer Information

Customer information is used to process orders, arrange delivery, provide product assistance and maintain a smooth online shopping experience.

Information is handled only for purposes connected with operating our online store.

Order Processing & Support

When an order is submitted, information supplied by customers is used to manage order details, delivery arrangements and customer enquiries.

Customers may contact our support team within 30 days after receiving their purchase regarding product information or order assistance.

Website Experience

We may collect general website usage information to improve website performance, navigation experience and product presentation.

Cookies

Our website may use cookies to support website functionality, remember preferences and provide a convenient browsing experience.

Visitors may adjust cookie preferences through their browser settings.

Keeping Information Secure

We maintain appropriate procedures to protect customer information and handle personal details responsibly.

Information Sharing

Customer information is only used where necessary to provide requested services, operate website functions or complete customer orders.

Customer Requests

Customers may request access to their personal information, request corrections or ask questions regarding information handling.

Requests are normally reviewed within 30 days after receipt.

Information Retention

Information is retained only for the period necessary to support order records, customer communication and normal store operations.

Order records may generally be maintained for up to 7 years where required for record management purposes.

Policy Updates

This Privacy Policy may be updated when necessary to reflect changes to our website or operational practices.

Updated information becomes effective immediately after publication.